Please ensure you have carefully read and understood our Booking Terms & Conditions prior to securing your reservation with Kamala Yoga & Adventures Pvt. Ltd. Booking with us implies agreement with these Terms & Conditions.
1. Booking and Payment
a. Payment of deposit
To confirm your booking, we require your completed booking form and a non-refundable deposit of 30% of the total price of the trek for each guest. There are two options for making the payment:
- Secure online credit card payment through our Himalayan Bank online payment gateway: We recommend this option because it is quick, simple, and secure, and only incurs a 4% transfer charge. The 4% transfer charge is to be borne by the guest.
- Bank transfer: Kamala Yoga & Adventures Pvt. Ltd. is not liable for any bank charges incurred at any stage of the transfer process. This payment secures your booking and signifies your acceptance of the Booking Terms & Conditions.
b. Booking confirmation
Upon receipt of the full deposit, we issue the booking confirmation by email.
c. Payment of balance
The payment of the balance can either be made before the trek in full (see options under “a. Payment of deposit” above), or upon arrival in cash.
3. Cancellation and changes to reservation
a. Cancellation
If you need to cancel your booking with us, please inform us as soon as possible. The 30% deposit (including any payment fees) is non-refundable. If you have prepaid more than 30% of the cost, we will refund the amount over and above the 30% deposit via bank wire (transfer costs must be borne by guest).
b. Change of length or dates
Shortening your trek dates after booking is only possible at no cost until 4 weeks before the scheduled trek. After that, we will have to charge you for the number of days booked.
If you would like to request for a change of dates after you have booked the trek, please contact us as soon as possible (at the latest 2 weeks before the scheduled trek) and let us know. We will do our utmost to accommodate your request, however, in case we are unable to do so, and you are not able to join your originally booked trek, we must count this as cancellation.
c. Complaints
If you have any complaint, please ensure it is made known at the earliest opportunity to the host or our representative, who will normally be able to take appropriate action. We will do our best to resolve the problem according to the possibilities and circumstances at the time.
d. Leaving the trek
Please note no refunds will be made if you voluntarily or involuntarily leave the Yoga Trek for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals and any other services not utilized. We cannot offer any refunds of payments made if you do not show up on the Yoga Trek departure date or if you leave after the trip has started.
4. Scheduled treks
a. Trekking calendar
In order to lock in your trekking dates with us, you must secure your booking with the deposit and by submitting our booking form. Our trekking calendar changes frequently and if you would like to ensure you can come trekking with us during the dates that suit you best, it is important that you secure your booking. Confirmed bookings are only subject to change if the group of guests requests it (please see 3. above).
b. Group size and composition
We do not enforce a minimum group size. Our maximum number of guests is 8, or in some cases, more. By booking with us, you agree to be part of a group of 1-8 or more persons. Within this, our control over group size is limited. This means that you might be part of a group of 7 or more other guests, or, in rare cases, the only guest. Due to possible group changes until right before the trek, no group size guarantee is possible. If you have strong preferences in this regard, these must be communicated to us before, or at the time of booking.
5. Risks and unforeseen circumstances
a. Trekking risks
It is understood that by its nature, trekking entails certain risks including but not limited to the hazards of traveling across mountainous terrain, accident or illness in remote places without medical facilities, and forces of nature. By booking with us, you agree to assume all risks associated with the journey, so that no liability will be attached to the company, employees, agents or to any member of the tour group in respect to death, personal injury, illness or delay of travelers, or for any loss or damage to your property during the course of the trip.
b. Travel insurance
We strongly advise that you take out travel insurance which covers cancellation, accidents, health, emergency evacuation, and damage to baggage and personal effects. Please note that in Nepal, any costs for emergency evacuation must be paid in cash unless an insurance company has agreed to pay the costs on your behalf. It is important that any insurance policy issued to cover emergency evacuation for a trek does not exclude alpinism or mountaineering.
c. Liability
Kamala Yoga & Adventures Pvt. Ltd. is not liable for any cost arising due to circumstances outside of our control, such as landslides, road blockages, political disturbances, strikes, guest sickness, natural disasters, flight cancellations etc. It is understood that the routes, highlights and excursions as set out in the itinerary will be adhered to as far as possible, but that the company may make omissions or alterations to the itinerary, highlights, and excursions as required, depending on circumstances including but not limited to weather and accessibility of terrain.
6. Social media
a. Your comfort and privacy is our priority
Your comfort and privacy is of great concern to us. While on the trek, we may sometimes take photos for our website and social media. This helps us show other prospective guests what the day to day experience of trekking with us is like. However, we do so while fully respecting your comfort level at all times.
b. Please let us know your preference
At the start of the trek, you have the option to let us know your preference among the following options:
- I am comfortable being shown recognisably (including front-facing) on photos that are posted on the website and on social media.
- I prefer only to be shown on photos on which I cannot easily be recognised (e. g. from far away, or from behind etc.)
- I prefer only to be shown on photos on which I cannot be recognised and in which I am in the background (e. g. from behind and from far away)
- I prefer not to appear on any photos on the website or social media at all.
If you indicate preference 1. or 2., please rest assured that we select the photos we post carefully. We can also consult with you prior to posting if you prefer.
It goes without saying that you can also change your mind about this at any point, in this case please let us know. Our number one priority is that you are comfortable and at ease.
6. Large groups
If you are a tour operator or company arranging a yoga trek and/or retreat experience with us, we will agree upon a custom itinerary and price, in accordance with your requirements. The payment of the full balance is due 8 weeks before the start of the trip. No refund or credit will be issued for cancellations after this date.
— We reserve the right to amend these Terms & Conditions at any time, without prior notice. —
