Please ensure you have carefully read and understood our Booking Terms & Conditions prior to securing your reservation with Kamala Yoga & Adventures Pvt. Ltd. Booking with us implies agreement with these Terms & Conditions.
1. Booking and Payment
Payment of deposit
To confirm your booking, we require your completed booking form and a non-refundable deposit of 30% of the total price of the trek for each guest. The payment of the booking deposit is made by bank transfer. Kamala Yoga & Adventures Pvt. Ltd. is not liable for any bank charges incurred at any stage of the transfer process. This payment secures your booking and signifies your acceptance of the Booking Terms & Conditions.
Upon receipt of the full deposit, we issue the booking confirmation by email.
Payment of balance
The payment of the balance is made upon arrival, before the start of the trek, in cash or by credit card. Credit card payments incur a 4% charge.
3. Cancellation and changes to reservation
If you need to cancel your booking with us, please inform us as soon as possible. The deposit is non-refundable.
If you would like to request for a change of dates after you have booked the trek, please contact us as soon as possible (at the latest 2 weeks before the scheduled trek) and let us know. We will do our utmost to accommodate your request, however, in case we are unable to do so, and you are not able to join your originally booked trek, we must count this as cancellation.
If you have any complaint, please ensure it is made known at the earliest opportunity to the host or our representative, who will normally be able to take appropriate action. We will do our best to resolve the problem according to the possibilities and circumstances at the time.
Please note no refunds will be made if you voluntarily or involuntarily leave the Yoga Trek for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals and any other services not utilized. Under no circumstance will there be a refund of any kind if you don’t show up on the Yoga Trek departure date or if you leave after the trip has started.
4. Scheduled treks
The trekking schedule is subject to changes at any time. Unless you have secured your booking with the deposit and booking form, there is no guarantee that the schedule of the trek you are interested in will not change. Once you have made your booking, however, we guarantee that the schedule of the trek will not change, unless you should request this (please see 3. above).
Group size and composition
For scheduled treks, the maximum number of guests we accept is 8, unless otherwise indicated. We do not enforce a minimum group size. By booking with us, you agree to be part of a group of 1-8 persons. Within this, our control over group size is limited. This means that you might be part of a group of 7 other guests, or, in rare cases, the only guest. Due to possible group changes until right before the trek, no group size guarantee is possible. If you have strong preferences in this regard, these must be communicated to us before, or at the time of booking.
5. Risks and unforeseen circumstances
It is understood that by its nature, trekking entails certain risks including but not limited to the hazards of traveling across mountainous terrain, accident or illness in remote places without medical facilities, and forces of nature. By booking with us, you agree to assume all risks associated with the journey, so that no liability will be attached to the company, employees, agents or to any member of the tour group in respect to death, personal injury, illness or delay of travelers, or for any loss or damage to your property during the course of the trip.
We strongly advise that you take out travel insurance which covers cancellation, accidents, health, emergency evacuation, and damage to baggage and personal effects. Please note that in Nepal, any costs for emergency evacuation must be paid in cash unless an insurance company has agreed to pay the costs on your behalf. It is important that any insurance policy issued to cover emergency evacuation for a trek does not exclude alpinism or mountaineering.
Kamala Yoga & Adventures Pvt. Ltd. is not liable for any cost arising due to circumstances outside of our control, such as landslides, road blockages, political disturbances, strikes, guest sickness, natural disasters, flight cancellations etc. It is understood that the routes, highlights and excursions as set out in the itinerary will be adhered to as far as possible, but that the company may make omissions or alterations to the itinerary, highlights, and excursions as required, depending on circumstances including but not limited to weather and accessibility of terrain.
6. Social media
Your comfort and privacy is of great concern to us. While on the trek, we may sometimes take photos for our website and social media. This helps us show other prospective guests what the day to day experience of trekking with us is like. However, we do so while fully respecting your comfort level at all times.
At the start of the trek, you have the option to let us know your preference among the following options:
- I am comfortable being shown recognisably (including front-facing) on photos that are posted on the website and on social media.
- I prefer only to be shown on photos on which I cannot easily be recognised (e. g. from far away, or from behind etc.)
- I prefer only to be shown on photos on which I cannot be recognised and in which I am in the background (e. g. from behind and from far away)
- I prefer not to appear on any photos on the website or social media at all.
If you indicate preference a. or b., please rest assured that we select the photos we post carefully. We can also consult with you prior to posting if you prefer.
It goes without saying that you can also change your mind about this at any point, in this case please let us know. Our number one priority is that you are comfortable and at ease.
— We reserve the right to amend these Terms & Conditions at any time, without prior notice. —